Connection Issues and Timeouts, and Variable Capture Speed With Zivid camera

Problem

Zivid camera occasionally gives connection issues and timeouts, and/or has variable capture speed, when using certain lower than 10G Ethernet network interfaces, including most USB-based network adapters. This issue, which was related to lower level Ethernet signaling, has been resolved.

Note that we recommend a pure Ethernet connection, not via USB-based network adapters.

Solution

Upgrade to SDK 2.10.1 or newer.

Connect the camera with either a dedicated 10Gb PCI Express network card or a Thunderbolt 3 external network adapter connected to a Thunderbolt 3 port.

We recommend the former option for optimal performance. Check Connectivity and Power Supply for recommended network cards and adapters.

Version History

SDK	Changes
2.10.1	Issue regarding an Ethernet protocol was resolved.