Troubleshooting

When you encounter a problem with your Zivid camera you can try troubleshooting it with this guide.

For Erratas, please see Erratas.

Installation

• Failed to Build Kernel
• System Boot Error After AMD OpenCL Drivers Installation
• clinfo Does Not Print Anything
• OpenCL Issues

Runtime

• Failed to Build Kernel
• System Boot Error After AMD OpenCL Drivers Installation
• clinfo Does Not Print Anything
• OpenCL Issues
• No cameras found in Zivid Studio
• HALCON and GenICam Installation Issues
• Failed to Load Frame from File
• Failed to Load Frame from File While Debugging Sample
• Memory Leak in .NET
• Memory Leak in Zivid Application
• Connection Issues and Timeouts, and Variable Capture Speed With Zivid camera
• OpenGL issue: GL_INVALID_OPERATION
• Unknown IP Configuration
• Failed to detect Zivid calibration board
• Reset Button Fails to Reset Network Configuration
• Failed to execute pipeline
• Camera connection time is long
• Failed to fetch or apply Network Configuration

Vision

• Contrast Distortion Artifact
• Blurry Images
• Rainbow Pattern Blur
• Blooming
• Color Inconsistency (random Color Tint)
• Color Inconsistency from HDR
• Ripples from Interreflections
• Ripples from Ambient Light Interference
• How to preserve Thin and Pointy Objects in the Point Cloud
• Same Cameras, Settings, and Scene, Different Point Clouds
• 2D color image inconsistency after updating Zivid SDK
• Poor 2D edge detection