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Getting Started

  • User Guide
  • Software Installation
  • Studio Guide
  • Quick Capture Tutorial

Academy

  • Camera
  • Applications

Software

  • Wrappers
  • Samples
  • Docker
  • API Reference
  • Capture Speed
  • SDK Lifecycle
  • SDK Changelog

Reference Articles

  • Camera Settings
  • Calculators
  • Hardware
  • General Camera Topics
  • General 3D Topics

Support

  • FAQ
  • Troubleshooting
    • Failed to Build Kernel
    • System Boot Error After AMD OpenCL Drivers Installation
    • clinfo Does Not Print Anything
    • OpenCL Issues
    • Failed to Build Kernel
    • System Boot Error After AMD OpenCL Drivers Installation
    • clinfo Does Not Print Anything
    • OpenCL Issues
    • No cameras found in Zivid Studio
    • HALCON and GenICam Installation Issues
    • Failed to Load Frame from File
    • Failed to Load Frame from File While Debugging Sample
    • Memory Leak in .NET
    • Memory Leak in Zivid Application
    • Connection Issues and Timeouts, and Variable Capture Speed With Zivid camera
    • OpenGL issue: GL_INVALID_OPERATION
    • Unknown IP Configuration
    • Failed to detect Zivid calibration board
    • Reset Button Fails to Reset Network Configuration
    • Failed to execute pipeline
    • Camera connection time is long
    • Failed to fetch or apply Network Configuration
    • Capture time with NVIDIA GPU on Windows is unstable
    • Contrast Distortion Artifact
    • Blurry Images
    • Rainbow Pattern Blur
    • Blooming
    • Color Inconsistency (random Color Tint)
    • Color Inconsistency from HDR
    • Color Inconsistency (changing Ambient Light)
    • Ripples from Interreflections
    • Ripples from Ambient Light Interference
    • How to preserve Thin and Pointy Objects in the Point Cloud
    • Same Cameras, Settings, and Scene, Different Point Clouds
    • 2D color image inconsistency after updating Zivid SDK
    • Poor 2D edge detection
  • Erratas
  • Contact Us
  • KB Version History
ZIVID KNOWLEDGE BASE
  • Troubleshooting

Troubleshooting

When you encounter a problem with your Zivid camera you can try troubleshooting it with this guide.

For Erratas, please see Erratas.

Installation

  • Failed to Build Kernel
  • System Boot Error After AMD OpenCL Drivers Installation
  • clinfo Does Not Print Anything
  • OpenCL Issues

Runtime

  • Failed to Build Kernel
  • System Boot Error After AMD OpenCL Drivers Installation
  • clinfo Does Not Print Anything
  • OpenCL Issues
  • No cameras found in Zivid Studio
  • HALCON and GenICam Installation Issues
  • Failed to Load Frame from File
  • Failed to Load Frame from File While Debugging Sample
  • Memory Leak in .NET
  • Memory Leak in Zivid Application
  • Connection Issues and Timeouts, and Variable Capture Speed With Zivid camera
  • OpenGL issue: GL_INVALID_OPERATION
  • Unknown IP Configuration
  • Failed to detect Zivid calibration board
  • Reset Button Fails to Reset Network Configuration
  • Failed to execute pipeline
  • Camera connection time is long
  • Failed to fetch or apply Network Configuration
  • Capture time with NVIDIA GPU on Windows is unstable

Vision

  • Contrast Distortion Artifact
  • Blurry Images
  • Rainbow Pattern Blur
  • Blooming
  • Color Inconsistency (random Color Tint)
  • Color Inconsistency from HDR
  • Color Inconsistency (changing Ambient Light)
  • Ripples from Interreflections
  • Ripples from Ambient Light Interference
  • How to preserve Thin and Pointy Objects in the Point Cloud
  • Same Cameras, Settings, and Scene, Different Point Clouds
  • 2D color image inconsistency after updating Zivid SDK
  • Poor 2D edge detection
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