Troubleshooting

When you encounter a problem with your Zivid camera you can try troubleshooting it with this guide.

If the issue is not listed here, or if you still encounter it, please contact us at customersuccess@zivid.com. To help us determine the cause and find a solution, please provide the following:

Log Files

Launch the Command Prompt (press Win + R keys on the keyboard, then type cmd and press Enter) and navigate to:

%LOCALAPPDATA%\Local\Zivid\API\Log

Send us a couple of log files created just after the issue occurred.

System Info

Launch Zivid Studio, then click: HelpAbout Zivid StudioSystem InfoCopy to Clipboard.

Operating System

  • Ubuntu (16.04, 18.04, 20.04)

  • Windows 10

Tip

To speed up the support case and to maximize the chance of solving your issue it is recommended to provide a standalone reproducer and steps on how to use it.